Global Supply Change: The Struggle to Keep Up with Evolving Customer Expectations
Prior to COVID, consumer habits changed significantly as shopping shifted from stores to online and brand loyalty eroded. The pandemic accelerated the shift in customer expectations: the range of products consumers purchase online has grown, and even services such as healthcare are rendered virtually. These changes are forcing massive shifts in supply chain strategies across industries, from shipping to storage to speed of delivery. But are they able to keep up? And how are these changes impacting the end user?
Join Rory Welch, APICS-certified Director of Gotham Consulting Partners and former President and CEO of ArcMail, as he discusses the seismic shifts occurring in supply chain management and the resulting impact on the customer.
We will also provide an overview of Lake Forest’s Four Pillars of Global Supply Chain graduate certificate. Start this Fall and learn how to execute supply chain strategy in even the most advanced organizations.
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