Preparing and Delivering Key Conversations
Managers are often faced with the need to have a difficult or key conversations and typically do not have effective strategies to conduct them. Worse yet, many may avoid having the key conversation altogether. Learn the strategies to mentally prepare, set the right environment, and select the appropriate words to use in key conversations. By approaching key conversations proactively and positively, leaders can deliver better outcomes and enable trust.
- Identify the benefits of bringing up hard or delicate topics
- Identify critical skills needed to create healthy dialogue
- Utilize a framework for how to approach a difficult conversation